• When I book my accommodation, do I have to pay a deposit?

    50% deposit is payable at the time of booking.

  • Do you charge a credit card fee?

    Yes 1.5% on all credit cards.

  • When do I have to pay the balance of my accommodation?

    Balance is payable 7 days before arrival.

  • What time can I check into my accommodation?

    2.00pm unless otherwise organised.

  • What time is check out?

    10.00am

  • Where do I collect the keys?

    All keys are left in the lockbox at the property.

  • What if I am arriving out of office hours?

    All keys are left in the lockbox at the property.

  • What if I am checking out before your office opens?

    All keys are left in the lockbox at the property.

  • What if I break something during my stay?

    Please let Jenny know on 0412 855 226.

  • What should we bring with us?

    All linen is provided.

  • How do I find the address of my accommodation?

    You will be given all details in an email prior to your arrival.

  • What if we leave something behind?

    Please contact Jenny on 0412 855 226

  • Are we allowed to bring our pets?

    Only if it is pet friendly Accommodation.

  • Do we have to clean the property before we leave?

    The premises must be left neat and tidy, garbage placed in receptacles provided.

  •  Are there charges if the house is not left clean on our departure?

    The premises must be left neat and tidy, garbage placed in receptacles provided.
    Failure to do this could result in the charge of an extra cleaning fee.

  • What happens if the house is not clean on arrival?

    Please contact Jenny on 0412 855 226.